About our tours

Who are we?

We are a small company with headquarters based in Akureyri, northern Iceland. We have offices also in Reykjavík and operate out of both Akureyri and Reykjavík. 
We offer personal service and follow up for our travellers and are happy to assist in any matter!
Our guides are all local and know the island like the back of their hand and each one has a unique take on the tours and country.
Since we are in Iceland, we need to be prepared for all weathers and we specialize in plan B, if weather gets to extreme.

In what cases are tours cancelled?

We might cancel your tour if the weather and/or road conditions get dangerous for you and our staff. We put safety first and will come up with alternate solutions if cancellations occur.
Some of our tours venture to the highlands and the weather up there may be very different.

How am I informed of cancellations?

We send out all tour information to the email used in the booking. If you booked through another booking agent, we will contact them.

How many or few people will be in my group?

We operate only on mini buses with 19 people max per car. 
We might need to travel together with more cars, but you will never be accompanied by more than 18 fellow travellers on the bus itself.

What is the standard tip for tour guides?

Tourism in Iceland is young and there is no custom for donating tips nor is it mandatory or expected but greatly appreciated if you wish to show your appreciation in that way.
Fun fact: Your waiters and taxi drivers do not expect tips either.

What about bathroom breaks?

There are bathrooms all over, no worries – our guides plan accordingly. 

When and where is pickup?

When booking our tours, you will have the option to choose from a variety of pickup locations. If you need any assistance, simply contact our office and we will help you find the pickup location closest to you!
You can also check out Busstop.is (setja link) to find the appropriate pickup for you.

Pickup begins 30 minutes before departure and can last for up to 30 minutes.

What if I’m late for my pickup?

We do our best to not leave anyone behind! At a certain point we will howeverhave to operate the tour without you out of respect to other participants. If you know you will be running late, please contact us as soon as possible.

Do I need to print out my voucher?

Not at all! As a matter of fact, we encourage you to have it with you on your phone to prevent trash in the environment. 

Are your cars wheelchair accessible?

We do not operate on cars specifically designed for wheelchairs. If the chair is foldable and you feel comfortable getting in and out of the car without it, you should have no problem joining our tours.

Can I wait in the car if I do not feel like joining a walk?

Absolutely – simply talk with your guide beforehand.

 

Northern lights tours

The Northern Lights are a natural phenomenon and beyond our control. They are visible in Iceland from September through April, but visibility is subject to Northern Lights activity and cloud coverage. We cannot guarantee sightings even if the tour is operated. If your tour guide confirms that no Northern Lights were seen we invite you on a complimentary retry tour with us, also on a small bus!

When do you operate the northern lights tours?

We do our best to operate every night between late August and April 14th. The northern lights are a natural phenomenon and can be tricky.

How do you decide on whether the tour is operated?

Our experts keep a close eye on the weather forecast, cloud coverage and light activity. Some days it may be obvious early on that there is no chance to catch the lights – or a great chance!
Other days can be harder to predict but we do our best to inform you as soon as possible.

In what cases do you cancel northern lights tours?

If our experts feel that there is no chance to catch the lights, we cancel. The lights can be affected by many factors, including cloud coverage and light activity.

What happens with my booking if you cancel?

If we cancel the tour, you will receive an email andoffered to reschedule. If rescheduling does not work out, we will figure something out. If you booked through another booking agent, refund policies may vary.

How am I informed of cancellations?

We send out all tour information to the email used in the booking. If you booked through another booking agent, we will contact them. 

What if we do go on the tour but see no lights?

If we operate the tour but no lights are seen, you are qualified for a complimentary tour on the next operated tour. Simply contact our office and we will book you.

 

Cruise ship excursions

Will I be back at the cruise ship in time?

No worries! Our tours that deport from the port are scheduled for cruise ship passengers only and customized to the according time frame. See our specially organized Cruise Ship tours here: (setja link)

Where is the pick up?

You will be picked up at the port where your cruise docks. When booking the tour, you will need to select the name of the ship.

How will I find the guide at the port?

The guide will be waiting for you at the port with a Saga Travel GeoIceland sign.

Do I need to bring my ticket? 

Yes, please bring your ticket, you can either have it on your phone/tablet or print it out.

Why should I book your tours from port instead of your scheduled tours?

The tours from port are customized around cruise time frame so if your cruise docks late your guide will wait for you and the guide will also make sure to bring you back to the cruise in time. 

What if my cruise is late, will I miss the tour?

If you booked a tour from port, your tour is customized only for cruise ship passengers so your guide will wait for you.

What if my cruise can´t dock?

You will receive a full refund if your cruise cannot dock. 

Can I pay upon arrival?

In order to confirm your seat, we need to receive payment beforehand.

Do I need to book beforehand?

We recommend booking your excursions beforehand in order to secure your spots with us. Many days get fully booked well in advance. 


About Iceland

Where is Iceland?

Iceland is a North Atlantic island and a part of Europe. It lies about 800 km northwest of Scotland and 970 km west of Norway. It´s northern coast is just below the Arctic Circle. 
- Fun fact: From London, Reykjavík and Athens have the same distance.

Is it hard to get to Iceland?

Not at all! Frequent flights operate to Iceland from Europe´s and North America main cities and many gateways are served daily. Flight times from Europe are two to four hours. 
Not a fan of flying but want to make a quick stop? Many cruise-ships dock at Iceland for one or two days at a time.

How can I get from Keflavík International Airport to Reykjavík?

There are always Taxi’s located outside the airport.
A cheaper option would be Flybus – They leave every 30 minutes. We recommend booking beforehand!

How cold does it get?

Thanks to the Gulf Stream, Iceland isn´t as cold as it sounds. As a matter of fact, Greenland is colder! 
Temperatures are moderate year-round. Average July temperatures are around 10°C and the north and east are often the warmest parts in the summer. Snow is not the norm and only settles intermittently in the south but tends to stay longer in the north. 
- Fine winter skiing areas are found on higher ground outside many towns, however. 
- Fun fact: Average January temperatures in Reykjavík, at around zero, are higher than those in New York.

How should I dress?

In the summer, light clothing is often all you need – but always be prepared for both cold and wet weather, all times of the year. The weather can be extremely changeable and tricky to foresee. Icelanders often say, “If you don´t like the weather, just wait 15 minutes.” The local trick to staying warm and prepared for all weather is layers of clothes. In the wintertime, you will need warm shoes and socks!
- Fun fact: A favourite pastime is year-round outdoor swimming in countless geothermally heated pools and lagoons, with a typical temperature of 25-28°C. Bring your swimsuit!

What do you mean with layers?

When layering your clothes correctly you are much more likely to stay warm and can remove some layers without getting too cold. 
What you need:
- A base layer - preferably lightweight wool or fleece 
- A middle layer - A warm sweater, good trousers. Jeans get VERY cold and if they get wet in the winter, they will freeze.
- An outer layer - A waterproof parka and trousers 
- Don’t forget - Good shoes, warm socks, gloves and a warm hat

What are the people like?

Quite Nordic personality, exceptionally friendly, highly educated, sophisticated, attractive, honest and very modern (oh! and humble). Their ancestors were predominantly Norwegian, although some came from the British Isles. They have a lot in common with their Scandinavian friends in Sweden, Denmark, Norway and Finland. The languages even sound similar!
- Fun fact: There are no Innuits in Iceland.

Will I need to buy bottled water?

Absolutely not! Our tab water is very clean and tastes good. Don’t worry if the water fizzes; that is just some air escaping. We recommend bringing a reusable bottle – you can fill it up at any tab, free of charge.

Do Icelanders speak English?

Most Icelanders speak fluent English. In fact, they welcome the opportunity – so never be shy about approaching an Icelander.

Can I pay my fees with a credit card?

All major credit cards are accepted. We do not however accept payments with Diners Club Cards or American Express Cards.
The local staff at restaurants and stores are happy to help you out with the cash, however.

What kind of currency do we use in Iceland?

The Icelandic króna (ISK).  All major currencies can be exchanged at the airport, banks and currency exchanges. Visa and MasterCard are accepted almost everywhere. ATMs are generally not hard to find.
Some places accept Euros, but it is not common. ISK or credit cards are always a safer bet.

When is it daylight in Iceland?

Summer visitors who arrive to a bright midnight sky and ask when it gets dark in Iceland are sometimes told “in the middle of August.” The sun barely sets in the summer and it´s light round-the-clock in the north at the peak of summer. In mid-winter, expect only about four to five hours of daylight a day.
- Sunrise and Sunset in North Iceland

What about the electricity?

Iceland´s electrical standards are European (50Hz, 240 volts) so many North American electrical devices will require converters. Plugs are generally two-pin, so devices brought in from the UK and North America will require adapters.

Will my mobile phone work in Iceland?

Most European cell phones work on Iceland´s GSM network; North American ones use a different standard. Mobiles work in towns and on virtually all main travel routes.
Another option would be to buy a sim-card and get an Icelandic number for your stay.
- Fun fact: You can access Wi-Fi on your phone virtually at every restaurant, coffee shop, library and bar!

Do you have Lyft or Uber in Iceland?

There is neither Lyft nor Uber, but we have excellent public transport! You can either take a Taxi or the local Strætó. Strætó has buses in Reykjavík and Akureyri and even between towns!
- Fun Fact: Strætó inside Akureyri is free of charge